In this privacy notice "Abisodata", "we", "our" and "us" refers to Abisodata Communication ("Abisodata") a private limited liability company, incorporated in the Federal Republic of Nigeria with registration number and its principal office at Maiduguri, Borno State.
At Abisodata Communication, we care about your privacy and are committed to protecting your personal information. To provide you with our products and services such as mobile data, airtime, and other communication solutions we may need to collect, use, store, and process certain personal data about you.
Types of Personal Data We Collect
The type of data we collect depends on how you use our services, how you interact with us, and the features you access on our website or mobile app. We collect:
- Account and Contact Information: Includes your name, phone number, email address, residential address, billing and payment details, and other information needed to create or manage your account.
- Service Usage Information: Includes transaction history, how you use our website or mobile app (e.g., purchases, browsing activity, time spent, or links clicked).
- Device and Network Information: Includes your device type, IP address, browser type and operating system.
- Payment and Financial Information: Includes bank account details, day of birth, payment card information, and transaction history related to your purchases or subscriptions.
- Customer Support and Feedback: Any information you provide when contacting us for support, participating in surveys, or giving feedback.
- Social Media Information: Data from your interactions with our social media pages.
- Cookies and Similar Technologies: We use cookies to help our website and mobile app work efficiently, remember your preferences, and improve your browsing experience.
Why We Collect Your Data
At Abisodata, we use your personal information only for clear and lawful purposes connected to the delivery and improvement of our services. The main reasons include:
- Verification: To confirm your identity when you sign up for our services.
- Account Setup and Orders: To process your requests and manage your subscriptions.
- Billing and Payments: To issue invoices and process payments.
- Customer Support: To assist you when you contact us.
- Service Improvement: To understand usage to improve quality and reliability.
- Product Development: To study usage patterns and suggest services.
- Marketing and Communication: To send updates and offers (unless opted out).
- Fraud Prevention: To detect fraud and safeguard our systems.
- Legal Compliance: To meet obligations under Nigerian laws (KYC, financial reporting).
Our Legal Basis for Processing
We process your personal data only when there is a lawful reason to do so, as required by the Nigeria Data Protection Act (NDPA) 2023. We rely on:
- Performance of a Contract: Necessary to provide services like airtime or data purchases.
- Legal Obligation: Compliance with legal requirements like identity verification.
- Your Consent: Explicit permission for things like marketing messages. You may withdraw consent at any time.
- Vital Interests: To protect safety in emergencies.
- Legitimate Interests: For internal operations like analysis and fraud prevention.
Processing of Sensitive Personal Data
We only process sensitive personal data (such as ID documents or biometric data) when you have given explicit consent, it is required by law, necessary to protect vital interests, or needed for legal claims.
How We Share Your Information
We may share your information with:
- Service providers and partners assisting in service delivery.
- Legal authorities when required by law.
- Third parties in the event of a merger or acquisition.
Data Retention
We will not retain your Personal Data longer than necessary, except where required by law, consented to by you, or required for legitimate historical/statistical purposes. When no longer needed, data is securely deleted or anonymized.
Personal Data Breach Management
If Abisodata suspects a Personal Data Breach, we will follow internal incident management procedures. In compliance with the NDPA 2023, we will notify the Nigeria Data Protection Commission (NDPC) of qualifying breaches within 72 hours.
Your Rights as a Data Subject
Under the Nigeria Data Protection Act (NDPA) 2023, you are entitled to the following rights:
- Right of Access and Correction: You may request access to your data and ask for corrections if it is inaccurate.
- Right to Object to Processing: You may object to processing based on legitimate interest or for marketing.
- Right to Withdraw Consent: You may withdraw consent at any time.
- Right to Erasure and Restriction: You can request the deletion of data or restriction of processing in certain situations.
- Right to Data Portability: You can obtain your data in a machine-readable format.
- Right to Object to Automated Decision-Making: You may object to decisions made solely by automated processing that significantly affect you.
- Right to Lodge a Complaint: You may complain to the Nigeria Data Protection Commission (NDPC) or contact us directly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.